The company is based in Åkersberga. The company's postal address is Talltitevägen 11, 184 61 Åkersberga.
The company's organization number is 559097-7210.
If you want to get in touch with us, send an email to [email protected] with your case and your contact details and we will get back to you shortly.
Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, please contact us immediately by email at [email protected].
Delivery
Our normal delivery times are within 3 business days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delivery delays occur (without us notifying you of a longer delivery time) please contact us at: [email protected].
Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices caused by supplier price changes, price pressure errors and price errors due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us. The message should be sent to us [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and no later than 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product when used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of a sealed audio or video recording and where the seal has been broken by you.
Custom-made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to start the service without the right of withdrawal.
Goods that can deteriorate rapidly, such as food.
Single issues of newspapers or magazines.
For more about the statutory right of withdrawal, see here.
Complaints
We inspect all products before sending them to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect is discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Disclaimer
We take no responsibility for indirect damage that may occur due to the product.
We do not accept any liability for delays / errors due to circumstances beyond the Company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product Information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Privacy Policy
Information about personal data policy for Tamme Craft AB can be read under Personal data policy.
Changes to the Terms and Conditions
We reserve the right to make changes to these Terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
Svenska